Considerations for Confirming a Fulfillment Vendor

Small Businesses: Understand Warehousing Fulfillment Before You Sign That Contract In a rush to push their product to market or to secure the lowest warehousing cost, many small businesses jump into a contract with a warehousing and fulfillment company without fully understanding what they are signing up for. Unfortunately, many times, the small business will […]

Warehousing, Fulfillment and Customer Care

Every so often I catch myself long enough to test, or audit, the relationship between attending to the operation and its running efficiently and customer care.  Sometimes however, what we care about to the extent we’ve satisfied a client, may not be exactly what the client would agree as being in their best interest.  That […]

Service Sykey–How a Vendor Should Operate

The range of order fulfillment services provided by one company can be full back end support: Call Center Order Processing Storage Pick, Pack & Ship Inventory Control At times too, product or materials assembly before shipments are made can be included.  And the full range of finished packaging can include shrink wrap, ploy wrap or […]

Think of Us as a Trout (Yeah, the Fish)

Much is learned by what the last step requires to successfully fulfill order shipments.  And that’s checking before packing an order and at last, manifesting the order.  I refer to it as ‘downstream wisdom.’  It’s where the worm of success is eaten.  While no step in the order process is to be ignored, tracking an order […]

Product (& Order) Packaging—Merchandising a Winning Brand

There’s no doubt so much of product packaging is the web site presentation and often the image, modeling and display.  Hence why some internet retailers are not necessarily concerned about what the package looks like that holds the item.  I wonder then why a bricks & mortar retailer puts an order in a branded (label) […]