Even in today’s E-commerce world, staffing knowledgeable and courteous representatives is one service that still has its place in order fulfillment. Too often there are questions that can be answered more quickly and intuitively by an individual rather than an automated service or software.
Depending on the product, customer service can confirm information and assist in sales as well. For more than thirty-five years Karol staff has provided the best customer service for a total turnkey fulfillment solution.
The average length of Karol customer service employees is eighteen years. Sue, our Head CSR, celebrated twenty-three years this past July.