Space and Time

Amazing scenarios exist in understanding the universe. Equally amazing though is how order fulfillment applies these two factors of existence. Not nearly as spectacular, fulfillment of orders is directly connected to both space and time. Space to store products or materials; and human power to time it so to have product packages at the dock […]

Flash Sale Fulfillment is Part and Parcel for Success

Flash sales are not new. And there are e-retailers who are masters at this method of moving inventory out by making a sale time limit. What fulfillment companies may call for themselves: ‘crunch time.’ So be it; everybody can make money with the fundamentals executed properly. For sure, fulfillment is part in parcel with the […]

The Human Touch in e-Commerce

We know the driving force behind electronic retailing is commerce from consumer.  To that end, a concise understanding of Responsive Web Design can be had by reading a number of posts in Business 2 Community written by Jacey Gulden of SyneCore Technologies.  Helpful  these are in my view for a wide range of web and […]

Warehousing, Fulfillment and Customer Care

Every so often I catch myself long enough to test, or audit, the relationship between attending to the operation and its running efficiently and customer care.  Sometimes however, what we care about to the extent we’ve satisfied a client, may not be exactly what the client would agree as being in their best interest.  That […]

Call Center, Call Center

“Cheese Burger, Cheese Burger.”  If you can’t name that line to the actors (comedians) then you’re either too young or didn’t watch SNL in the late 70’s.  Fact is, a diner is a call center too.  The server takes a call and as does the cook. It does not matter how well a shopping cart functions […]

Is the Cart Before The Horse?

We all know e-commerce is evolving; and at paces that can seem unreal.  An attempt to define e-commerce will usually, today, end with ‘anything to do with making money’ in association with the internet.  That’s a fair answer. Selling products via the internet requires basics that include marketing as we know, let alone merchandising the […]

Customer Service—On Site or Social Media? And What About Pricing as a Customer Service?

Order fulfillment and e-commerce are synonymous.  Yet what makes the difference between success and failure is, and always will be, customer satisfaction through service and relationships.  Progressively social media is helping to keep a brand in touch yet an e-commerce web site is the best place to deliver the best customer service. While physical shopping […]

Think of Us as a Trout (Yeah, the Fish)

Much is learned by what the last step requires to successfully fulfill order shipments.  And that’s checking before packing an order and at last, manifesting the order.  I refer to it as ‘downstream wisdom.’  It’s where the worm of success is eaten.  While no step in the order process is to be ignored, tracking an order […]

Integration, Automation and Human Hands

Data is more than bountiful and yet, stuffing it into useable places is now something of a career path.  The endeavor can be daunting; particularly with regard to order related processing and fulfillment.  So often marketing takes priorities of data management, yet without good fulfillment processing the order is sacrificed. There are plenty of bells […]

Web Site & Shopping Cart Decisions–Make Haste Slowly

Over time, web sites and shopping carts have become more accessible with features and functions to allow simplicity and easier navigation.  This said, reviews today should be thorough enough to measure how you may grow later and whether you could keep the existing software choice. Investigate agencies with e-commerce experience if you plan to outsource.  […]